1. Information We Collect

We may collect the following information:

• Personal Information: Name, phone number, email address, service address, vehicle details, and payment method.

• Booking & Service Details: Appointment times, service history, and customer notes.

• Device & Usage Info: IP address, browser type, location data (with consent), and browsing activity on our site.

• Marketing Preferences: Your opt-in/opt-out status for email and SMS communications.

 

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and deliver services

• Process payments and send receipts

• Respond to customer support requests

• Send reminders, updates, and promotions (with your consent)

• Improve our website, services, and customer experience

• Comply with legal obligations

 

3. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third parties necessary for operating our business, such as:

• Payment processors (e.g., Stripe)

• SMS/email marketing providers (e.g., Brevo)

• CRM and scheduling tools (e.g., Zapier, Urable)

• Legal or government authorities if required by law

All vendors we work with are expected to comply with data protection laws and handle your data securely.

 

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we encourage users to safeguard their own data.

 

5. Your Rights

You have the right to:

• Access or request a copy of your personal data

• Correct inaccurate or outdated information

• Opt out of marketing communications at any time

• Request deletion of your data (subject to legal obligations)

To exercise any of these rights, please contact us at: [Insert Business Email]

 

6. Cookies & Tracking

We may use cookies and similar tracking technologies to enhance your experience, analyze traffic, and improve performance. You can adjust your browser settings to refuse cookies, but some features may not function properly.

 

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal data from minors.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage users to review this policy regularly.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Stellar Suds Mobile Wash

Email: Info@getstellarsuds.com